To experience the rich-media streaming content available through SmartVideo Broadcast, Video Mail and Web Meeting services, read and follow the instructions shown below.

PLEASE NOTE: SmartVideo Does Not currently support Apple QuickTime, Real Media Players or Netscape Internet Browsers

Minimum Computer Hardware Requirements:

• 500MHz Intel Pentium or equivalent AMD Processor with 64MB of RAM Memory
• 2. 56Kbps modem, DSL, Cable Modem or LAN (Local Area Network) connection, with 23Kbps or greater bandwidth
• 3. 16bit sound card with operating speakers Click here for settings information
  [This link will jump down to the appropriate “Audio” section below]
• 4. Minimum 16bit color video display card Click here for settings information
  [This link will jump down to the appropriate “Screen Resolution & Color Settings” section below]

Minimum Software Requirements:

• Microsoft Windows® 98, ME, XP, NT or Windows® 2000 Operating System (See Note on Windows NT below)
• Microsoft Internet Explorer 5.5
• Windows® Media Player 9.0 or greater, DO NOT install on the Windows® NT operating system. (See Note below) [Link should jump to the appropriate note]
• Both Windows® Media Player 9.0 and Internet Explorer are available for download by selecting the appropriate link below.

NOTE: Windows® NT supports only Windows® Media Player 6.4 which will play SmartVideo media at reduced quality. If you have a LAN/WAN connection to the Internet your IT department may have installed a Firewall, which may be configured to prevent the reception of all Rich Media on your computer. Your network may also be prohibited from upgrading the Media Software on your computer. Please Contact your IT department to correct these configurations.

Check the Status of Required Software:

1. Connect to the Internet with your browser and log on to www.smartvideo.com. Click on the “Test Your System” button in the upper left corner of the home page.
2. Verify that there is a red “OK” next to the “Browser” and “Media Player” tests.
3. If the tests indicate “OK” then your system is correctly configured.
4. If either one of the tests are NOT “OK”, you will need to install the appropriate software.
5. If Microsoft Media Player or Internet Explorer must be installed, please print the installation instruction pages and keep them available during download and Installation.

[The “Test Your System” text should also link to the test your system information]

NOTE: For viewers connected with Dial-Up modems, download of software may take 30 minutes or more, depending on your Internet connection speed. A CD containing the software is available from SmartVideo. Please Contact SmartVideo Technical Support at support@smartvideo.com, fill out the Information Request Form or call 1 (800) 261-6004, to have a demonstration CD sent to you free of charge.

Request Information [The Information Request Form should link directly to the appropriate form.]

Download Windows® Media Player 9.0

Click here for instructions on how to install Microsoft Windows® Media Player 9 Update

Download Internet Explorer

Click here for instructions on how to install Internet Explorer

SCREEN RESOLUTION & COLOR SETTINGS:

On your Computer, Screen Resolution must be set to at least 800x600 and Color set to 16bit or greater.
To check and adjust the Display resolution settings on your computer:
1. Click on the Start Button in the Lower Left corner of your screen
2. Select “Settings” > Click “Control Panel”
3. In the Control Panel Display, Double-Click on the “Display” Icon
4. Click the "Settings" tab at the top of the “Display Properties” pop-up
5. Adjust "Screen Area" to 800x600 or higher
6. Adjust the “Colors” so that they are set to 16bit or higher
7. When settings are completed Click “Ok” on the “Display Properties” Pop-up
8. Exit the Control Panel window by clicking on the “X” in the upper right corner of the window
9. If you have questions, contact SmartVideo Technical Support at: support@smartvideo.com, or call 1 (866) 916-8600

AUDIO:

To hear the audio from the SmartVideo presentation, your computer must be equipped with a 16-bit or better sound card and working speakers.
To check and adjust your audio settings:
1. Click on the Start button
2. Select “Settings” > Click “Control Panel”
3. Double-Click on "Sound and Multimedia" Icon
4. Select the "Audio" tab at the top of the pop-up screen
5. Click on "Volume" to check your settings

6. “Speakers” and “Wave Output” must not be muted. If there is a Check in the Mute Box, click in the Mute box to remove the Check and Un-Mute the audio
7. Exit the Control Panel window by clicking on the “X” in the upper right corner of the window
8. If you have additional questions please contact SmartVideo Technical Support at: support@smartvideo.com, or call 1 (866) 916-8600